Refund Policy
Returns and refunds for made-to-order products. Last updated: 23 September 2026.
Custom products are non-returnable
Every FOFUS product is 3D printed to order. Custom and personalized prints are made specifically for you and are non-returnable and non-refundable for reasons such as change of mind, wrong color choice, or a design that printed exactly as the uploaded file showed. Please review your file and options carefully before ordering.
Damaged or defective items
If your order arrives damaged, defective, or is not what you ordered, we will make it right. You must report the issue within 7 days of delivery by emailing reventer@fofus.in or messaging us on WhatsApp, with your order number and clear photos of the item and its packaging. Reports made after 7 days of delivery cannot be accepted, as made-to-order items are produced specifically for each customer.
Manufacturing defects: free replacement
If an item has a manufacturing defect (for example, layer splitting, incomplete print, or a flaw not present in the approved design), we will reprint and replace it free of cost, including shipping. Replacements for manufacturing defects are our first remedy. Where a replacement is not possible (for example, a discontinued file or material), we will issue a full or partial refund as appropriate.
Damage in transit
If an item is damaged in transit, keep the original packaging and all packing materials until your claim is resolved, as courier claims may require them. Once we verify the damage, we will ship a free replacement of the same item.
Cancellations
You can cancel an order for a full refund only before production begins. Once printing has started, the order cannot be cancelled, because it is being manufactured to your specification. To request a cancellation, contact us as early as possible with your order number.
How refunds are processed
Approved refunds are issued to the original payment method. Gateway refunds typically reflect in 5-7 working days, depending on your bank or UPI provider. Refunds cover the product value and, where the issue is ours or the courier's, the shipping cost. Original shipping charges are not refunded when a return is not accepted under this policy.
Contact
For any refund or replacement question, email reventer@fofus.in or reach us on WhatsApp. FOFUS is operated by GNI Labs LLP, Kerala, India, and this policy does not limit any rights you have under Indian consumer law.